FAQ


Here are a few frequently asked questions.To provide you with best customer service,your feedback is greatly encouraged.

If you have any queries then contact us at support@guitarmetrics.com

Q. Where do you ship from?

A. We ship from our partnered factories located in china.so please expect your products to be shipped separately(if you order more than 1 product)as different factories specialize in different areas of manufacturing.

Q. How long will it take for my product to arrive?

A. It will usually take 10-20 business days for all orders to arrive. Time can vary depending on the demand of the product and the country from which the order has been placed.

Q. How long will it take to receive a tracking number?

A. It will take usually 2-4 business days.

Q. Where can i place order from?

A. You can place order from any country.we ship worldwide.

Q. Is shipping really free?

A.Yes, shipping is free worldwide.

Q. Where is the company located?

A. Here is our company address : 340 S LEMON AVE #3596
WALNUT , CA 91789

Q. Which currency will i be charged in?

A.We process all orders in USD. While the content of the cart is displayed in several currencies,you will checkout using USD at the most current exchange rate.

Q. Will i receive a confirmation number when i place a order?

A.Yes, all customers will receive a confirmation number after placing their orders.

please contact us if you don't receive one within 24 hours.  

Q. Who can i contact if i have a problem with my order?

A. All inquiries can be forwarded to our support email support@guitarmetrics.com

Q. How can i pay?

A. We accept payments from major credit/debit cards(Visa or Mastercard) through Paypal.

Q. Is checkout on this site safe and secure?

A. You can be absolutely sure that all purchases here are safe and secure.

Q. If i enter my email address will you sell my information?

A. We do not sell our customer's information. Emails are strictly for follow-up and to send newsletters of our promotions and discount coupons.

Q. Will I(the customer)have to pay customs?

A. For most countries you will not have to pay customs.but it depends on where you are located and if you order more than 1 piece.