Guitarmetrics ("we" and "us") is the operator of (https://www.guitarmetrics.com) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
2. Shipping Costs and duration
Due to the Chinese New Year festivities, orders placed between Feb 1 to Feb 25 may experience delays as our primary warehouse is located in China.
Find your region and estimated delivery time in the table below:
ALL OTHER COUNTRIES
We offer FREE TRACKED SHIPPING WORLDWIDE. Normally the order is delivered within 1-3 wks, Orders placed from united states and canada will arrive early. In some cases it can take anywhere between 2- 4 weeks depending on Demand of the product and the Country from which the order has been placed. Our main Warehouse is located in China and two are located in United States and India each. We do not charge any taxes as we offer free shipping worldwide.
PLEASE NOTE: We are not responsible if a package is undeliverable because of missing, incomplete, or incorrect shipping information. We do our best to avoid errors by verifying the shipping information with every customer in the order confirmation sent immediately after purchase. Costs to reship the package will be invoiced to the customer. Make sure to double check your shipping address during checkout. We only allow 24 hours for address change.
Guitarmetrics is not responsible for destination country tax and/or duty charge that may incur. Customers will be held accountable for any restrictions, duties, taxes, and any other fees collected from the destination country during shipping of item.
Guitarmetrics will happily accept returns if the product was damaged as long as a request to return is received by us within 30 days after delivery of item. We do not offer refunds for shipment delays.
Return shipping will be paid at the customers expense and will be required to arrange their own shipping.
(Guitarmetrics) will refund the value of the goods returned but will NOT refund the value of any shipping paid and PayPal fees.
4. Dispatch Time
Orders are usually dispatched within 2 - 3 business days of payment of order
Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
5. Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
6. Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation
7. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
8. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
9. Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website
If you change your mind before you have received your order, we are able to accept cancellations within 24 hours from the order placement time or at any time before the order has been dispatched. If an order has already been dispatched, we cannot accept the cancellation request. Please refer to our refund policy for more info.
11.Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
12.Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
For all customer service enquiries, please email us at Support@guitarmetrics.com