Shipping policy

Guitarmetrics ("we" and "us") is the operator of (https://www.guitarmetrics.com) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

2. Shipping Costs and duration

Due to the Chinese New Year festivities, orders placed between Feb 1 to Feb 25 may experience delays as our primary warehouse is located in China.

Find your region and estimated delivery time in the table below:

We offer FREE TRACKED SHIPPING WORLDWIDE. Normally the order is delivered within 1-3 wks, Orders placed from united states and canada will arrive early. In some cases it can take anywhere between 2- 4 weeks depending on Demand of the product and the Country from which the order has been placed. Our main Warehouse is located in China and two are located in United States and India each. We do not charge any taxes as we offer free shipping worldwide.

PLEASE NOTE: We are not responsible if a package is undeliverable because of missing, incomplete, or incorrect shipping information. We do our best to avoid errors by verifying the shipping information with every customer in the order confirmation sent immediately after purchase. Costs to reship the package will be invoiced to the customer. Make sure to double check your shipping address during checkout. We only allow 24 hours for address change.

Guitarmetrics is not responsible for destination country tax and/or duty charge that may incur. Customers will be held accountable for any restrictions, duties, taxes, and any other fees collected from the destination country during shipping of item.

3. Returns

Guitarmetrics will happily accept returns if the product was damaged as long as a request to return is received by us within 30 days after delivery of item. We do not offer refunds for shipment delays. 

Return shipping will be paid at the customers expense and will be required to arrange their own shipping.

(Guitarmetrics) will refund the value of the goods returned but will NOT refund the value of any shipping paid and PayPal fees.

4. Dispatch Time

Orders are usually dispatched within 2 - 3 business days of payment of order

Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

5. Change Of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.